Shipping policy

Last updated: October 24, 2026

Thank you for shopping with jamsauce. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

In-stock pieces are processed within 1 business day (excluding holidays), unless the product description states otherwise.

Made-to-order pieces are expected to ship within 2–3 weeks of your order, unless a different lead time is stated in the product description. This production lead time is separate from delivery time, which begins after your order ships.

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Workshops

Workshops are held in person and are not shipped. Please refer to your workshop listing and booking details for the location, date, and time. Workshops cancelled within 24 hours of the scheduled time will be eligible for a refund. Cancellations less than 24 hours of the workshop will not be refunded.